Privacy policy

Last updated 2 November 2026

Syncro POS is a point of sale and back-office system made by Acuity Business Solutions, Harare, Zimbabwe (“we”). It runs as an app on Android and Windows tills, as a till in the browser, and as a back office at syncropos.business. This policy says what information the service holds, why, and what you can ask us to do with it.

Who is responsible for what

A business that uses Syncro POS (“the shop”) decides what it records about its own customers, staff and sales. For that information the shop is responsible, and we process it on the shop's behalf to run the service. For the shop's own account with us (who signed up, the subscription), we are responsible.

What we collect

• Account and staff details: the owner's and staff members' names, email addresses, phone numbers and roles. Staff sign in to a till with a PIN, which is stored only as a one-way hash.
• The shop's business records: products, prices, stock, suppliers, sales, refunds, payments taken, shifts and cash-ups, expenses, quotations and the reports built from them.
• The shop's customers, as the shop enters them: names, phone numbers, email addresses, and for a business buyer its tax number (TIN), VAT number and address; loyalty points, loyalty and gift card balances, credit account balances and purchase history.
• Syncro Salon app customers: the phone number or email they sign in with (or their Google account's name, email and picture, if they sign in with Google), and what they add to their profile: name, photo, town and area, birthday, gender and notes for the salon. If they choose, their location on the map, from the map or the phone's GPS, to show salons near them and for home visits; it is not tracked in the background. Also their bookings, favourite salons, reviews, messages with salons, wallet top-ups, payments and withdrawals, and a push notification token. When they book, the salon they book with gets their name, contact, photo, town, birthday and notes as one of its own customers, and for a home visit the address; other salons do not.
• Freelancers on Syncro Salon: the name, photo, services, prices, hours, base location, awards and gallery they publish, their bookings and messages with customers, and their balance: top-ups, the commission taken, and withdrawals with the EcoCash number or bank account they give for payouts.
• Till details: an identifier for each registered till, its name, the app version and, if notifications are on, a push notification token.
• Billing: the shop's plan and payment history. Card payments for subscriptions are handled by Stripe; we never see or store card numbers.

The app uses the camera only to read barcodes, on the device; no picture is kept or sent unless someone chooses to upload a product photo. On Android 11 and older the app asks for location permission because Android requires it to find Bluetooth receipt printers; your location is not recorded or sent anywhere.

Why we use it

• To run the service: ring up sales, keep stock, keep every till and the back office in step, and work offline (sales are kept on the till until it can upload them).
• To send what the shop asks us to send: receipts by email, daily sales summaries, and links that open WhatsApp with a message ready.
• To fiscalise sales with the Zimbabwe Revenue Authority (ZIMRA) when the shop has turned fiscalisation on, which the law requires of VAT-registered shops.
• To bill the subscription, give support when asked, and keep accounts secure.

We do not sell information, we do not show advertising, and we do not use the shop's data to market to its customers.

Who we share it with

Only with the companies that run parts of the service for us, and only for that purpose:

• Supabase (database, sign-in and file storage) and Vercel (the website)
• Stripe (subscription payments and card top-ups) and Paynow (mobile money payments on the web till and EcoCash or OneMoney top-ups)
• OpenStreetMap (map tiles and address search) and Google (sign-in, if a customer chooses it, and directions, which open in Google Maps)
• Resend and SendGrid (email) and OneSignal (notifications)

Fiscal receipts go to ZIMRA when the shop fiscalises. We also disclose information if the law requires it.

How it is kept safe

Everything travels encrypted (HTTPS). Each shop's records are separated from every other shop's, and staff see only what their role allows. A till keeps a working copy of its shop's data so it can sell offline; that copy stays on the device.

How long we keep it

For as long as the shop's account is open. When an account is closed we delete its data within 30 days, except sales, invoice and fiscal records that tax law requires to be kept, which are deleted when that period ends.

Your choices

You can ask to see, correct or delete information about you. If you are a shop's customer or staff member, the quickest route is the shop, which can change or remove your record; you can also write to us. To close a shop's account and delete its data, see Delete your account.

Children

Syncro POS is a tool for businesses and is not meant for anyone under 18.

Changes and contact

If this policy changes we update this page and the date at the top. Questions or requests: sales@syncropos.business, or +263 777 300 093 / +263 712 854 666.