Delete your Syncro POS account
Last updated 2 November 2026
Syncro POS, by Acuity Business Solutions. This page explains how to close an account and have its data deleted, what is deleted, and what the law makes us keep.
If you own the shop's account
- Email sales@syncropos.business from the email address the account is registered with. Give the shop's name and say that you want the account and its data deleted.
- We reply within 7 days to confirm it is you and that you want everything deleted. Nothing is deleted before you confirm.
- We delete the account and its data within 30 days of your confirmation, and tell you when it is done.
You can also remove records yourself at any time in the back office under Settings → Danger Zone, which clears products, customers, sales and other records without closing the account.
If you use the Syncro Salon app
In the app, open Me and tap Delete my account. Your profile, photo, favourites and sign-in are deleted at once, and visits still to come are cancelled. You can also write to sales@syncropos.business from the phone number or email you sign in with. A salon you visited keeps its own record of those visits, as below; ask that salon if you want it removed.
If you are a staff member or a shop's customer
Your record belongs to the shop. Ask the shop to remove it: an owner or manager can delete a staff login or a customer in the back office. If the shop does not, write to sales@syncropos.business with the shop's name and your phone number or email, and we will deal with it with the shop.
What is deleted
- The account, the owner's and every staff member's sign-in, and their PINs
- Products, prices, stock, suppliers, customers, loyalty and gift cards, credit accounts
- Registered tills and their notification tokens
- Sales, payments and reports, except as below
What is kept, and for how long
- Sales, invoice and fiscal records that tax law requires a business to keep, for the period it requires; then they are deleted. Receipts already fiscalised are also held by ZIMRA, which we cannot delete.
- Subscription payment records, which Stripe keeps under its own policy.
A till that was offline keeps its own copy of the shop's data until the app is uninstalled from it. See also our privacy policy.